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Allgemeine Geschäftsbedingungen (AGB)

Below you will find our general terms and conditions. Of course, we hope that you as our customer are always satisfied with us and our products, and we will therefore do everything we can to ensure this. Nevertheless, there are legal requirements to which we are also bound...

§1 General

§2 Conclusion of contract, prices
§3 Delivery
§4 Terms of payment, retention of title
§5 Limitation of Liability, Obvious Defects, Warranty Rights
§6 data protection
§7 cancellation policy
§8 Protection of minors
§9 Complaints, place of performance, place of jurisdiction, severability clause
§10 Final Remark


§1 General

1. All contractual relationships between the online portal (hereinafter also other portal operators with integrated "Sultan Baklava" online shop) and their customers (hereinafter also "customer") are exclusively subject to the following general terms and conditions in their valid at the time of the order version. They apply to the delivery and delivery of goods that the customer (orderer) orders from Sultan Backparadies via telephone, Internet or email, in particular, but not exclusively, also for the operated website
2. Deviating terms and conditions of the customer (orderer) do not apply unless Sultan baking paradise  would have agreed to their validity only.

§2 Conclusion of contract, prices

1. Sultan baking paradise  will inform the customer beforehand of the receipt of his order. Sultan baking paradise  can accept the offer within two weeks. The contract comes through with acceptance of the offer Sultan baking paradise state. The acceptance takes place through a declaration in text form via e-mail with the shipping confirmation or through the delivery of the goods. Any right of withdrawal of the customer remains unaffected.
2. The prices and conditions listed on the website at the time the customer places the order are for 

Sultan baking paradise binding. Sultan baking paradiseHowever,   has the right to withdraw from the contract if there are spelling, printing or calculation errors.
3. All prices include VAT. For deliveries outside of Germany, German VAT will be charged. Any customs fees for non-EU countries are not taken into account and are charged directly to the recipient by the relevant customs authority upon importation.
Sultan baking paradise reserves the right to only deliver individual items in normal household quantities. If an item is not available and unless otherwise requested by the customer, offers Sultan baking paradise  the delivery of a replacement article, provided that it is equivalent in type and price: e.g. same size, equivalent article or same article and quantity, different size for food.
5. Can 
Sultan baking paradise  not executing an order because a product is not available, will Sultan baking paradise  inform the customer immediately about the unavailability and reimburse the contractual partner.
6. In the event of a cancellation of the contract, the customer is obliged to bear the costs of returning a delivery of goods whose order value is up to €40.00 if the delivered goods correspond to those ordered. Otherwise, the return for the customer is free of charge. However, the method of shipping must be checked before the return with 

Sultan baking paradise  be agreed. Parcels that are sent freight collect are from Sultan baking paradise not accepted.

§3 Delivery

1. Deliveries are made to the postal address specified on the websites when the order was placed. For Sultan baking paradise  the following shipping conditions apply. Information on the delivery period is non-binding, unless an appointment has been made by Sultan baking paradise firmly promised.
2. Deliveries are made exclusively to Germany, Austria, Switzerland, Luxembourg, Lichtenstein, France, Great Britain, Ireland, Italy, Spain, Portugal, the Netherlands, Belgium, Denmark, Finland, Norway and Sweden. For deliveries abroad, the customer is responsible for customs duties and taxes.
3. It is also possible for the customer to collect the goods himself from the warehouse. In this case there are no shipping costs. An appointment is necessary for this.
Sultan baking paradise  is entitled to partial deliveries. Additional costs bears Sultan baking paradise.
5. If the customer is in default of acceptance or culpably violates other duties to cooperate, then is 

Sultan baking paradise  entitled to demand compensation for the damage incurred in this respect, including any additional expenses. Further claims remain reserved.
6. Provided that the requirements of Section 5 are met, the risk of accidental loss or accidental deterioration of the purchased item passes to the customer at the point in time at which he defaults in acceptance or as a debtor.
7. Unless the delay in delivery is due to one of 
Sultan baking paradise  is based on an intentional or grossly negligent breach of contract, Sultan Backparadies's liability for damages is limited to the foreseeable, typically occurring damage. The limitation also occurs if the von Sultan baking paradise  delay in delivery is based on the culpable breach of a material contractual obligation.

§4 Terms of payment, retention of title

1. The delivered goods remain the property of  until full payment has been made.Sultan baking paradise. The purchase price will be determined upon acceptance of the order by Sultan baking paradise due. Payment is made using the methods of payment valid on the websites at the time of the order.
2. There is no possibility of discount deduction.

§5 Limitation of Liability, Obvious Defects, Warranty Rights

1. Haftet Sultan baking paradise due to the legal provisions for damages for simple negligence, the following applies: Liability for simple negligence only exists in the event of delay or impossibility or breach of a material contractual obligation and is limited to the foreseeable typical damage (contract-typical average damage . The limitation of liability does not apply to damage resulting from injury to life, limb or health. Otherwise, the statutory liability of Sultan baking paradise untouched, in particular liability for intent, fraudulent concealment of a defect, gross negligence and any no-fault liability (e.g. under the Product Liability Act). Any liability resulting from the possible assumption of a guarantee also remains unaffected.
2. The limitation of liability according to 5.1 also applies to third parties who are included in the scope of protection of the contractual relationship. The legal representatives, employees and vicarious agents of 

Sultan baking paradise  are not more liable than Sultan baking paradise self.
3. Obvious defects can only be asserted within a period of two weeks after receipt of the goods by the customer. The complaint must be submitted on the last day of this period to 

Sultan baking paradise  in writing, whereby receipt by e-mail or fax is sufficient.
4. Otherwise, the statutory regulations apply in the event of defects.

§6 data protection

1. We use the personal data you provide for the purpose of ordering the goods (such as name, address, payment details) exclusively to fulfill and process the contract.
2. We have our goods delivered within Germany with the DHL parcel service. The delivery service receives knowledge of your data insofar as this is necessary for the delivery of the goods.
3. Otherwise we do not pass on your data to third parties. With the complete processing of the contract, which also includes the full payment of the agreed purchase price, your data, which must be kept for tax reasons, will be blocked. This data is no longer available for further use. Otherwise, your data will be deleted unless you have expressly consented to further processing and use of your data. In this case, you can request, change or delete the stored data from us. You can revoke your consent at any time.

§7 cancellation policy

1. The customer has a statutory right of cancellation for his order, unless the ordered goods can spoil quickly due to their nature, are not suitable for return due to their nature (e.g. opened or opened goods) or the expiration date would be exceeded if the goods were returned.
2. If the customer has a right of cancellation, the customer can cancel his contractual declaration within 2 weeks in text form (e.g. letter, e-mail) or by returning the item without giving reasons. The period begins at the earliest with the receipt of this instruction. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline. The revocation must be sent to.

Sultan Baking Paradise GmbH

Mr. Ahmet Ozdemir

80336 Munich

1. In the event of an effective revocation, the services received by both parties are to be returned and any benefits (e.g. interest) surrendered. Can the customer Sultan baking paradise  the customer has the right not to return the received service in whole or in part or only in a deteriorating condition.Sultan baking paradise in this respect, if necessary, provide compensation. This does not apply to the surrender of items if the deterioration of the item is solely due to its inspection - as would have been possible for the customer in a shop. In addition, the customer can avoid the obligation to pay compensation by not using the item like an owner and refraining from anything that would impair the value.
2. Items that can be shipped by parcel are to be returned. In the case of a return from a delivery of goods whose total order value is up to €40.00, the customer must bear the costs of the return if the delivered goods correspond to those ordered. Otherwise, the return for the customer is free of charge.


§8 Protection of minors

1. Sultan baking paradise will only enter into contractual relationships with adult customers. The customer is obliged to ensure that only he himself or persons of legal age authorized by him to accept the delivery accept the delivery of goods.
2. The customer provides 

Sultan baking paradise  free from third-party claims that Sultan baking paradise  arising from the breach of the customer's obligation under paragraph 1


§9 Complaints, place of performance, place of jurisdiction, severability clause

1. In the event that the customer wishes to raise complaints, he can submit them to
2. German law applies, excluding the UN Sales Convention, even if the goods are ordered from abroad or delivered abroad.
3. Place of jurisdiction and place of performance is Munich, as far as legally permissible, this also applies to the dunning procedure.
4. Should one or more provisions be ineffective, this does not affect the effectiveness of the remaining provisions.


§10 Final Remark

1. Should it become necessary to change these General Terms and Conditions in the future, you will always find the current status here. If you have any further questions, please contact us viae-mailto us.

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